At Ashley Mason® Jeans, Pants, Clothing, Cargo Pants, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make purchases through our online store.

Information We Collect

We collect both personal and non-personal information from you. Personal information refers to data that can be used to identify you as an individual, such as your name, email address, mailing address, phone number, and payment information. Non-personal information refers to data that cannot be used to identify you specifically, such as demographic data (age, gender, interests, etc.) and aggregate usage data.

Information You Provide Directly

We collect personal information when you:

• Create an account on our website
• Make a purchase through our online store
• Sign up for our newsletter or email updates
• Contact us with questions, comments, or requests
• Participate in polls, surveys, or promotions

The types of personal information we may collect include:

• Name, email address, mailing address, phone number, and payment information (credit card number, expiration date, and billing address)
• Information related to a purchase, order, or transaction
• Demographic data such as gender, age, education level, and interest in our products
• Communications with us (inquiries, comments, chats, or phone calls)

Information Collected Automatically

We and our service providers use tracking technologies such as cookies, web beacons, pixels, tags, and scripts to automatically collect information about you when you visit our website or interact with our emails. The types of non-personal information collected automatically include:

• IP address, device ID, and unique identifiers
• Browser type, operating system, device type, and language settings
• Referring web page, pages visited, search engines used, and keywords used to find our website
• Date and time website pages were accessed
• Website traffic and usage patterns

This information is collected to help us understand how you interact with our website and emails so we can provide relevant content and offers. We also use this data for analytics purposes and to help improve our services.

Information from Other Sources

We may supplement the personal and non-personal information we collect with data obtained from third-party sources. This allows us to better understand our customers and provide more relevant content and promotions.

Sources of supplemental information may include:

• Public databases
• Social media platforms
• Marketing partners and affiliates
• Analytics providers
• Advertising networks

If we combine information we receive from other sources with personal information you provide directly, we will treat the combined information as personal information under this Privacy Policy.

How We Use the Information

We use the personal and non-personal information we collect for the following purposes:

• Process, fulfill, and follow up on orders and transactions
• Send product samples, promotional offers, surveys, newsletters, and other communications
• Respond to inquiries, comments, chats, calls, and other customer service requests
• Send important notices, such as order confirmations, invoices, shipping updates, and messages about changes to our policies
• Administer contests, sweepstakes, promotions, and events
• Improve website and application performance, customize the user experience, and develop new products, services, and websites
• Perform analytics and statistical research to understand user behavior, preferences, and demographics
• Send marketing, advertising, and promotional information through various channels such as email, social media, our website, and third-party platforms
• Protect against and prevent fraud, unauthorized transactions, legal claims, and other liabilities
• Comply with legal obligations and enforce our Terms of Service

We only process your personal information for the purposes outlined in this Privacy Policy or otherwise disclosed at the time of collection. We will not use your data for any incompatible or unrelated purposes without your consent.

How We Share the Information

We may share the information we collect with:

• Vendors and service providers who help with our business operations such as fraud prevention, payment processing, order fulfillment, email delivery, auditing, marketing, analytics, customer service, and data storage and security.
• Affiliated businesses we work with to provide products, services, promotions, and marketing to customers.
• Third parties as required by law or subpoena or to prevent harm or financial loss.
• Successors if our company undergoes a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding.

We do not sell or rent personal information to third parties for their marketing purposes. Any sharing of data with third parties is limited to the purposes outlined above.

Third-party links and integrations on our website or communications may allow you to access websites and services operated by other companies. We are not responsible for the privacy practices of these third-party services. We encourage you to read their privacy policies to learn how they collect, use, and share your information.

Data Retention

We retain personal information only as long as required to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is permitted or required by law. The criteria used to determine retention periods include:

• Length of our relationship and interactions with the customer
• Legal obligations under applicable laws and regulations
• Guidelines in relevant industry standards and codes of conduct
• Statute of limitations periods for legal claims and disputes

When personal information is no longer necessary and there is no applicable legal requirement to keep it, we securely delete or destroy it. Aggregated, anonymized data may be retained for longer periods for historical, statistical, and research purposes.

Your Rights and Choices

You have certain rights and choices when it comes to the personal information we collect, use, and share about you. These include:

Accessing and updating your information: You can request access to the personal information we hold about you and ask for it to be updated, corrected, or deleted. You can manage some of this information directly by logging in to your account.

Opting out of communications: You can opt out of receiving promotional emails, text messages, telephone calls, and direct mail from us by following the unsubscribe instructions included in those communications. You can also manage your communication preferences through your account settings or by contacting us.

Closing your account: If you have an account with us, you can close it by contacting us. If you close your account, we will deactivate it and delete or anonymize your personal information in accordance with our data retention practices outlined above.

Using website controls: Some web browsers provide controls that allow you to block or limit certain types of tracking technologies, such as cookies. Our website may not function properly if you block all cookies.

Submitting requests: To exercise any of your rights and choices or if you have any questions or concerns, you can contact us as indicated in the Contact Us section below. When handling requests, we may require proof of identity to prevent unauthorized access to data.

Privacy of Minors

Our website and online store are not directed to individuals under the age of 18. We do not knowingly collect personal information from children or minors. If we become aware that a minor has provided personal information without parental consent, we will take appropriate steps to delete their information. Parents and guardians can contact us to remove any information provided by minors.

International Data Transfers

We are a global company and may transfer your personal information to recipients located in countries other than your country of residence. These countries may have data protection laws that are different and potentially less protective than those of your own country.

Where we transfer data internationally, we utilize appropriate safeguards as required by applicable law to ensure adequate protection and privacy for your personal information. Contact us if you would like to obtain a copy of the safeguards utilized for transferring your personal information outside of your jurisdiction.

Security of Your Information

We use administrative, technical, organizational, and physical safeguards to protect the information we collect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, access or use. Measures include firewalls, data encryption, access controls, and physical access restrictions to our data centers and file storage.

While we work hard to safeguard your information, no method of transmitting or storing data is ever completely secure. We cannot guarantee the absolute security of your information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your data at any time.

Cookies and Similar Technologies

We use cookies – small text files placed on your device – and similar technologies like web beacons to provide our website and online services and to help collect data. Cookies allow us to optimize your user experience and provide relevant content, ads, social media features, and traffic analytics.

You can control how we use cookies and similar technologies through your browser settings and other tools. Your browser settings may allow you to block and delete cookies and control tracking technologies. Our website may not function properly if you block certain essential cookies.

See our Cookie Notice for more detailed information on the cookies we use and your choices.

Changes to this Privacy Policy

We may modify this Privacy Policy from time to time to reflect changes in our privacy practices, information collection and use, new technologies, or applicable laws and regulations. The effective date at the top of this page indicates when this Privacy Policy took effect. Any changes will take effect immediately upon posting the revised Privacy Policy.

If we make any material changes, we will provide notice through our website, email communications, or other means so that you can review the updated version and understand how your information will be used prior to the changes becoming effective.

Contact Us

If you have any questions, concerns, complaints, or requests about our Privacy Policy or data processing, please contact us at:

Email: [email protected]
Phone: 555-123-4567

We are committed to working with you to address any concerns and obtain a fair resolution. Thank you for trusting us with your information. We appreciate you taking the time to read our Privacy Policy.